Founded in 1983 as a specialised metropolitan parcel delivery business, CouriersPlease services its Australian business through its independently owned franchisee fleet of couriers. Couriers Please is a leading parcel delivery expert with nationwide coverage across Australia.
Conversion of multiple data systems into a unified coherent data capture for the Last mile of Delivery
All transport companies in the Supply Chain face the same issues when it comes to covering a large distribution area; one company cannot cover 100% of the “Last Mile” of delivery with their own vehicles. To access areas where it’s too expensive to operate, local agents are used. Agents can be working for ten or more different transport companies.
Using Agents presents a problem to the larger Transport companies as it delays capturing the data required for producing their Key Performance Indicators (KPI’s). These included measures such as “Delivered in Full on Time” or DIFOT. Many clients rely on these measures to judge the effectiveness of Transport Companies and they underlie some contracts.
To try and keep the delivery data flowing in a timely manner Transport Companies are required to spend tens of thousands of dollars providing technology to their agents or face the inefficiencies of handling paper consignment notes. For some areas, paper based systems can take weeks for delivery information to be received and recorded. Most Transport companies use a combination of both supplying scanners to some agents and handling paperwork from others. The more paperwork they handle the more inefficient they become at proving they met their KPI’s for their clients. This affects their reputation and profitability.
CouriersPlease had a dilemma when the scanning technology used by its agents was discontinued. In 2016 there were few choices that could give any Transport Company the ability to get visibility and delivery management across it’s whole business and multiple Agents. The choice was to either provide new and more expensive technology or revert all agents back to paper consignment notes and PODs (proof of delivery) and suffer decreased efficiencies. The alternative was to work with Turboviz to implement a digitalisation programme for scanned paper con notes. The second part of the project was to provide CouriersPlease agents access to unified technology.
TurboViz as part of their Integrated Platform in 2016 provided CouriersPlease a service that digitalised scanned con notes and captured the true delivery date. CouriersPlease was now able to prove their real performance for their clients across their agent network.
Turboviz then worked with the CouriersPlease’s First Choice Couriers, who covered the Wollongong area south of Sydney. Turboviz provided in the Van and Back Office technology that solved both firm’s requirements. Each firm had its own requirements to which Turboviz provided a solution;
First Choice was typical of many agents with a system of manually updated spreadsheets, word docs, written notes, text and PDF forms, built around their own TMS software and the scanner technology provided by their transport clients. Turboviz implemented its Turboviz platform which was integrated across all its clients replacing 6 different scanning systems and four paper based systems with one integrated platform.
Staff who previously spent hours managing paper systems were transferred into more productive areas. FCC has been able to look for new clients with the extra capacity.
CouriersPlease: Turboviz provided the technology platform replaced the older CouriersPlease scanners without their need to invest in either hardware, maintenance, software upkeep or help desks and driver training resources. They have maintained and improved their real-time vision of their deliveries throughout the Wollongong and Southern Highlands an area.
First Choice: received access to technology that was equivalent to the best the major Transport companies deployed but at a fraction of the cost. The collaborative platform provided by TurboViz allowed First Choice to integrate all their clients onto the one platform. For the first time First Choice Couriers was seeing across their whole business in real time. The improvements seen by the business included;